Refund policy
We have a 7-day return policy, which means you have 7 calendar days after receiving your order to request a return.
To be eligible for a return, the item must be unused, undamaged, and in the same condition in which it was received. It must also be returned in its original packaging. Proof of purchase may be required.
To request a return, contact us at kirk@obdcollect.shop with your order number and reason for the return.
Items returned without first receiving return authorization may not be accepted.
Customer-Requested Returns
If you ordered the wrong item, changed your mind, no longer want the product, or misunderstood the product description, you are responsible for the cost of returning the item.
Original shipping charges are nonrefundable.
Once the returned item has been received and inspected, an approved refund will be issued for the purchase price of the returned item.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your item is defective, damaged during shipping, or you received the wrong item due to an error on our end, contact us at kirk@obdcollect.shop within 7 days of delivery. Please include your order number and clear photos of the item, packaging, and any damage.
When the issue is caused by an error on our end, we will provide a replacement at no additional cost or issue a refund. We will also cover any required return shipping costs.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Gift cards
- Items that have been used, damaged, altered, or returned without their original packaging
- Clearance or final-sale items when identified as final sale on the product listing
Please contact us before purchasing if you have questions about whether a specific item is eligible for return.
Exchanges
We do not process direct exchanges for customer-requested returns. The fastest way to receive a different item is to return the original item and place a new order after the return is approved.
If we sent the wrong item or the product arrived damaged or defective, we will arrange a replacement at no additional cost.
European Union 14-Day Cooling-Off Period
If an order is shipped into the European Union, customers may have the right to cancel or return the order within 14 days for any reason, subject to applicable law.
The item must be unused, undamaged, and returned in the same condition and original packaging in which it was received. Unless the return is caused by an error on our end, the customer is responsible for return shipping costs.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at kirk@obdcollect.shop